Making snail-mailed payments a thing of the past
How design lead the way toward eliminating an outdated business operations process and vastly improving the user experience.
Achieve provides fixed-rate home equity loans for homeowners seeking to tap into their property's equity. Ideal for consolidating debt, funding home improvements, or other large expenses, these loans feature consistent monthly payments and a simple application process, supported by personalized customer care.
"Following a lengthy application process, loan disbursements utilized an outdated method of mailing paper checks. Because all checks were mailed directly the borrower, and not straight to the creditors, borrowers were required to forward creditor-specific payments themselves—often resulting in significant delays, late payments, additional interest, and understandable frustration. To make matters worse, creditor information was gathered through phone calls, often leading to errors in check details. These mistakes, paired with potential mail delays or losses, further hindered borrowers' ability to resolve their debts promptly and effectively. As an Achieve Home Equity Loan borrower, I need payments to my creditors to happen in a timely fashion, so that I can settle my debt ASAP and avoid racking up additional interest or penalties.